I moved from Tokyo about 7 months ago and I do miss some of the craziness of the city and culture. I especially miss the way the English language is used by the Japanese.
In the hotel world we report on when a guest has a complaint; when the hotel does something that impacts a guest adversly; or sometimes just to let all staff know that a guest likes something a certain way. Many times when there is problem we appologize with a nice amenity and an appology note from the Manager on Duty, letting the guest know we care about the situation and value their feedback.
Well today's laugh came via email from a friend back in Japan.
"Report receiving supervisor Yonehara faces the apology for the guest by 15:43, saying that "the remote control of the TV doesn't move." It exchanged it for new remote control because it was broken when remote control was confirmed. It had at once and it apologized again I wanted to have eaten the fruit as follow-up. The guest is very with pleasure".
So what this really means is, the guest called down to say his remote control didn't work and when we went to the room at 3:43pm we confirmed it didn't work and replaced it. We then sent a note and fresh fruit and the guest commented he loved the gesture.
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